Firefox Support Blog

Thanks to Ehsan Akhgari, Jason Barnabe, David Baucum, and Steve England, we are making steady progress with the Knowledge Base!

Of the original 33 articles, 15 have already been written. That means 18 articles left to be written:

• 399520 - Internet Explorer terminology - Done
  
• 401769 - Chrome registration failed - Done
• 404887 - Troubleshooting extensions - Done
• 398633 - Windows error opening Internet shortcut or local HTML file
• 398635 - How to change the “latest headlines” feed - Done
• 398639 - Search suggestions - Done (Ehsan)
• 398641 - Exporting data to Internet Explorer - Done
• 398642 - Exporting data to Safari
• 398643 - Exporting data to Opera - Done (David)
• 398644 - Exporting data to Netscape
• 398645 - Exporting data to SeaMonkey
• 398646 - Exporting data to Mozilla Suite
• 398650 - DOM Inspector
• 398678 - Auto form fill - Done
  
• 399392 - Firefox.exe always open
• 399506 - Transferring data to a new profile - Assigned (Steve)
• 399508 - Clipboard not working
• 399509 - Autoconnect - Done (Ehsan)
• 399510 - Granting JavaScript access to the clipboard - Done (Ehsan)
• 399513 - Configuring keyboard shortcuts
• 399626 - How Do I disable 3rd Party Cookies? - Done (Jason)
• 400052 - Add troubleshooting links to help articles
• 400913 - Error writing to xpcom_core.dll
• 400916 - Reloading live bookmarks - Done (Ehsan)
• 401261 - Unresponsive script warning
• 401264 - Firefox has detected that the server is redirecting the request for this address in a way that will never complete
• 401265 - Firefox only prints the first page
• 401267 - Firefox makes unrequested connections - Done (Steve)
• 401336 - Upgrading from Firefox 1
• 404931 - Links do not open in Firefox
• 404933 - Firefox always starts in Safe Mode - Done (Jason)
• 405950 - Document custom install options
• 406096 - Moving from Windows to Mac

Just click on the number link and either assign the bug to you or post a comment in the bug that you plan to write it (if you don’t have a Bugzilla account, just post a comment here and I’ll do the work for you), then create an article. Don’t worry if you’re not familiar with the formatting used — the important thing is that we get the content. We can always fix the rest afterwards.

Last week, we upgraded support.mozilla.com with the latest changes from the staging server. I thought this would be a good opportunity to highlight some of the more useful changes.

Tags in This Article

All knowledge base article now list their associated tags in the sidebar. Previously, a list of all available tags in the knowledge base was shown instead, which wasn’t exactly ideal. Tags are a very powerful way to connect relevant articles together, which also makes them easier to find.

Related Articles

Articles that are closely related to the knowledge base article you’re currently viewing are now conveniently listed in the sidebar. This makes the article tagging more useful, and helps finding relevant content if you’re interested in a specific Firefox topic.

Unified Breadcrumb

Previously, the breadcrumb for SUMO itself was located under the article name, while the global mozilla.com breadcrumb was still at the top left corner of the page. The two breadcrumbs have now been neatly unified, making the SUMO website appear more integrated with mozilla.com.

Better Top 10 List

The Top 10 Support Articles list has been temporarily hard-coded instead of being automatic, because we were having a number of problems:

• It listed articles that aren’t really articles per se, such as the start page itself, and the Contributor Home Page.
• It made some of the articles in the other “New to Firefox?” box appear twice.
• It used the accumulated page hits to calculate the rating, which is skewed towards old article.

Until we have fixed all issues, we will update the list manually on a weekly basis.

Better Log in/Log out Links

The information about how to contribute, and the log in link are easier to find now that they’re separated. In addition, it’s now easier to see if you’re logged in or not.

When logged in, the top right corner link changes to “My Account” and “Log out”. Small, but subtle changes making it easier to use the site as a contributor.

Speaking of contributors, there will be even more improvements next week that will make it easier for contributors to edit articles, and for reviewers to approve edits. Stay tuned for more updates!