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Category Archives: Development
The bright future of the SUMO platform
When the SUMO project started back in 2007, one of the first big questions was what web platform to use as a foundation for the upcoming Firefox support website. The Mozilla web development team started by doing a thorough analysis … Continue reading
Weekly SUMO development team meeting moved
The SUMO development team meeting (also known as the SUMOdev meeting) has been moved from Tuesdays at 9 am Pacific to Mondays at the same time. This is because one of our developers, paulc, is taking a course this quarter … Continue reading
Posted in Announcements, Development
2 Comments
Forum survey results
A month ago, we asked you to fill out a survey regarding the improvements to the SUMO forums that we made in the 1.4 – 1.4.2 releases. Overall, the features we pushed were very well received. Among what people said … Continue reading
Posted in Contributor News, Development
1 Comment
SUMO 1.5: Even better searching
Last Thursday, we released SUMO 1.5 which implements a significant upgrade to our site search engine. In addition to having a much more powerful back-end search where we can now index the full database every 15 minutes rather than once … Continue reading
Posted in Announcements, Development
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SUMO 1.3 – Productization and more
Last Thursday, the bug fixes for SUMO 1.3 were pushed to support.mozilla.com. The big focus was on productization, and we also managed to add some other great changes. So what is productization? From the beginning of the project, the plan … Continue reading
Posted in Contributor News, Development
1 Comment
Coming soon: a brand new support forum interface
Thousands of questions are asked on the support forum each week, making it one of our primary ways to help Firefox users around the world. For contributors, we can significantly ease workflow and make helping on the forums a lot … Continue reading
Posted in Development, General
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SUMO 1.1 – Screencasts are here!
Last week, the fixes for SUMO 1.1 were applied to support.mozilla.com. The big news: SUMO now supports screencasts! A screencast is a video recording of a computer screen. In the same way that images of a computer screen (i.e. screenshots) … Continue reading
Posted in Announcements, Contributor News, Development
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Screencasts are coming!
I’m sure everyone knows the cliche “A picture is worth a thousand words.” It is certainly true, and in the Firefox Support knowledge base we’ve encouraged the use of screenshots to help users understand the text. But have you ever … Continue reading
Posted in Announcements, Contributor News, Development
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Help test localizing SUMO modules
On the Firefox Support start pages[1][2], there are blocks of text on the sidebar labeled “Improve the Knowledge Base” and “Thunderbird”. Those are referred to as “modules”, and until now those blocks have not been localizable. We are in the … Continue reading
Posted in Development, Localization
4 Comments
Designing a Live Chat web client
Over the past few weeks we’ve been working to collect ideas and feedback for the SUMO Live Chat web client. Contributors currently use the open source Spark client to help in Live Chat, but we’re working on a web-based client … Continue reading
Posted in Development, Live Chat
2 Comments
