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Category Archives: Discussions
Suggestions and improvements for Live Chat
With SUMO, we make it a practice to regularly reevaluate what we’re doing well, and what we still need to improve on. We’ve made some changes to the Live Chat software in the last little while, like playing with the … Continue reading
Posted in Discussions, Live Chat
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Screencasts
Remember the discussion a few days ago about a SUMO screencast contest? We’ve thought about it a little bit more and decided that it’s going to happen! This is going to be a great opportunity to be creative with new … Continue reading
Posted in Discussions
5 Comments
Reflections on the first SUMO Day
I said before that the SUMO Day was a success, and wanted to provide some highlights to better illustrate it: More than 80 articles in the Knowledge Base were edited or created during that single day. That’s about three times … Continue reading
Posted in Discussions
2 Comments
Building a large(r) SUMO community
We’ve been thinking a lot lately about creative ways to grow the SUMO community. Of course, this has constantly been hot topic within the SUMO team since we really depend on a vibrant community in order to be successful. More … Continue reading
Posted in Discussions
1 Comment
Why you should listen to Seth
Seth Bindernagel wrote an excellent post about his experiences when helping us out during last week’s SUMO Day. He chose to focus mostly on the Live Chat component of SUMO, and ended up spending quite a bit of his Friday … Continue reading
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Moving Firefox 3 product help to the web
With Firefox 3 Beta 5 just released, a lot of people have probably noticed that we’re no longer using the built-in product help, but instead linking to help content on the web. I’d like to take the opportunity to clarify … Continue reading
Posted in Discussions
9 Comments
Pick a day for the SUMO Day
The Firefox Support project (a.k.a. SUMO) community has grown lately, with new knowledge base content writers and localizers, forum moderators, and live chat helpers. This is really exciting news, as the project depends heavily on the community to succeed. Thank … Continue reading
Posted in Contributor News, Discussions, Live Chat
5 Comments
Live Chat meeting follow-up
We’ve created a spreadsheet of the issues we felt would be worth having fixed in the next 3 months. Beside each issue is a priority number which corresponds to the description in the legend. If something isn’t on the list … Continue reading
Posted in Discussions, Live Chat, Meetings
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Meeting to discuss bugs and missing features in Live Chat software
As the, fairly lengthy, title of this post indicates we’re having a phone meeting to hash out which bugs and missing features in the Live Chat software are most important, or are giving us the most trouble currently. The goal … Continue reading
Posted in Discussions, Live Chat, Meetings
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Firefox 3 Help Documentation?
As we’re getting a better overview of what to expect with the upcoming Firefox 3 release, it’s time to decide what end-user documentation we want to include in all locales. In Firefox 2, there is an in-product help available (Help … Continue reading
Posted in Discussions
7 Comments
