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Category Archives: General
Mobile Michelle: Up Up and Away
I joined Mozilla last month to serve as the SUMO Firefox Mobile Support Coordinator and it has been so exciting I wanted to invite you to become a Superhero with me. Superpowers don’t come easy, so I’ve been participating in … Continue reading
Help us test private messaging and group dashboards today
Hey everyone, This is a quick reminder about our test day for private messaging and group dashboards today, Friday, July 8th, from 3pm to 12pm UTC. We want to test the recently finished implementation of private messaging and the groups dashboards … Continue reading
Posted in Announcements, Contributor News, General, Knowledge Base, Localization
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SUMO is adding new features: group dashboards and private messaging
Hello everyone, Starting today we will be beta testing the new groups and private messaging features of Kitsune. We want to start with a small number of people for now, so we are going to cap this at about ten. … Continue reading
Posted in Announcements, Contributor News, Development, Forums, General, Knowledge Base, Localization
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Localization for Firefox 5 and beyond on SUMO
If you are a SUMO localizer now is a good time to prepare for the upcoming Firefox 5 release. Firefox 5 will be released on June 21, which is less than 2 weeks away and our articles are now ready … Continue reading
Posted in Announcements, Contributor News, General, Knowledge Base, Uncategorized
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SUMO in Ljubljana
The beautiful city of Ljubljana, shortened to Lublana by its natives (I wonder why), the capital of Slovenia, was the host to the second Balkans Meeting this year. I had the chance to represent the SUMO team this time, and … Continue reading
Posted in Contributor News, General, Knowledge Base, Localization, Meetings, Uncategorized
4 Comments
The new SUMO is here, let’s put it to the test
We started working on our new SUMO Knowledge Base back in March and now, 9 months later, it’s finally here! We released our new KB to the public last night and it’s working great. Go check it out: http://support.mozilla.com. And … Continue reading
Posted in Announcements, Contributor News, General, Knowledge Base, Localization
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Community interviews: Tom Ellins (TMZ)
At Mozilla we have an amazingly strong community that really makes up the core of the project. However, the incredible work of our core contributors is often not visible to the rest of our community. At SUMO we want to … Continue reading
Posted in General, Uncategorized
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Mozilla Summit Video
HD Ogg The Mozilla Summit was amazing and this video doesn’t do it justice. There were so many cool things – science fair, world expo, dozens of breakout sessions, lightning talks and demos – that I didn’t even attempt to … Continue reading
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Check out mockups for the new Support Forums
The rewrite of the Firefox Support Forums is well underway. Chris Howse, UX designer for the Mozilla websites, has been working over the last couple weeks on making high-fidelity mockups to give us a taste of how the new forums … Continue reading
Posted in Contributor News, Development, General
1 Comment
Help one user per day in the Firefox support forum!
If everyone reading Planet Mozilla helped just one person in the Firefox support forum per day, there wouldn’t be a single user with their question left unanswered. And answering one question generally takes less than two minutes! It’s actually very … Continue reading
