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Category Archives: General
Updating the Firefox Manual for 3.5
Back in May, we came together and worked on a user manual for Firefox as part of the FLOSS Manuals Project, an open-source book publishing project. It was a huge success and we now have a great Firefox Manual you … Continue reading
Posted in Contributor News, General
1 Comment
Help make Launch Day a success!
The support.mozilla.com community is really excited for the release of Firefox 3.5 tomorrow (Tuesday). The quality of support in the hours following a launch is important to ensure a great upgrading experience and a successful release overall, so we’re organizing … Continue reading
Help Firefox users transition to 3.5
When Firefox 3.5 launches later this month, we expect it to be really popular. After all, it’s the culmination of many months of very hard work from everyone in the Mozilla community. As with any major release, some users may … Continue reading
Posted in Announcements, General
2 Comments
Support Firefox Day — new date: June 25th 2009, 10 AM PDT
With Firefox 3.5 rolling off the presses, it’s time for the long-awaited Support Firefox Day. We’re planning on having the event June 25th at 10 AM PDT (1 PM EDT). At this event, we’ll be talking about Firefox 3.5, supporting … Continue reading
Posted in Contributor News, General
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Firefox Manual’s (not so) distant Italian relative
A few days ago, the SUMO community got together to polish the Firefox 3 Manual created by the amazing FLOSS Manuals community and make it ready for publishing. It was a very successful effort and we now have a manual … Continue reading
Posted in General, Localization
Tagged floss manuals, manual, mozilla, mozilla italia, sumo, support
1 Comment
Let’s publish a Firefox Manual!
Wouldn’t it be nice to have a Firefox manual that could be read as a physical book or directly on the screen? Well, guess what: it already exists and even better, it’s completely free! The FLOSS Manuals Project is changing … Continue reading
SUMO — Part of Mozilla’s periscope
I wanted to share a good example of how Firefox Support wasn’t just launched to fill the support need of our 270+ million Firefox users, but also to allow us to quickly discover new or emerging issues and escalate them … Continue reading
The road to SUMO 1.0, in retrospect
Tomorrow night (pacific time), SUMO will reach that magical version number 1.0. Although we already have a grand roadmap leading up to 2.0, today we’ll be looking back at all the work that took us where we are today. There … Continue reading
Posted in General
16 Comments
Making use of article feedback
At the bottom of each knowledge base article, users have the option of submitting article feedback. Feedback is great, but pointless if we don’t act on it. Every week, we take useful article comments, and post them in the Contributors … Continue reading
Posted in Contributor News, General
3 Comments
Make someone’s day in just 10 minutes!
Firefox support is one of the most rewarding ways you can give back to the Firefox community and answering questions on the forums is the simplest and fastest way to contribute. There are just two steps: Register and answer. With … Continue reading
Posted in General
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