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Category Archives: General
SUMO now has a twitter feed
Activity in the SUMO has increased rapidly over the past year and our community has really grown! Now we have this blog, a contributors forum and a newsgroup. There’s all sorts of work being done with users, finding common issues, … Continue reading
Posted in Announcements, General
2 Comments
SUMO contributors meeting is Monday and I can’t wait
A few days ago, we blogged that we’ll be having a contributors meeting Monday Jan 12th. I just wanted to write this to say that I’m really excited to hear what everyone has to say about improving SUMO in 2009. … Continue reading
Posted in Contributor News, Discussions, General, Meetings
2 Comments
SUMO contributors meeting Monday Jan 12th
This Monday, Jan 12th, we’ve moved the regular SUMO meeting and are inviting all SUMO contributors to call in to discuss their thoughts on the SUMO project. Volunteers, contributors and helpers are a vital part of the SUMO community and … Continue reading
Posted in Contributor News, General, Meetings
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The Year in SUMO
As most readers of this blog are already aware, Mozilla’s community-powered user support project SUMO was launched to address the need for an official and centralized support channel for Firefox that could scale to match the rapidly growing user base. … Continue reading
Posted in General
2 Comments
Another fantastic Support Firefox Day completed
One week after our fourth Support Firefox Day (SFD for short), it’s time for reflection! This time around, Cheng was doing most of the work of pulling it all together, as well as hosting a fair share of the individual … Continue reading
Article Editor Mockups
Over the past two months we have been gathering feedback and ideas on how to improve the article editing experience in the Support Knowledge Base, to make Knowledge Base features more understandable and easier to use. As part of the … Continue reading
Posted in Contributor News, General
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Coming soon: Support Firefox Day 4
The next Support Firefox Day will focus on localization of the Support project. Primarily, in this case, localization is translation of support articles into a number of languages for our users worldwide. Firefox is available in over 30 languages and with so many users, support documentation is also needed in all these languages. We have a secondary objective of starting an open discussion about Mozilla 2010 goals and collect feedback from our community of contributors and soon-to-be contributors. Continue reading
User support and metrics
Over the past month and a half, we’ve started an effort to gather data from users who come to support or provide input to other places in the Mozilla community to identify issues with Firefox that are new or frequently … Continue reading
Status of the upcoming SUMO project logo
A few weeks ago, creative extraordinaire Tara and I took on the fun task to create a logo to visually represent the SUMO community support project. In order to get a logo that truly captures the core values of SUMO, … Continue reading
Posted in General
2 Comments
Another call for article editor ideas
Approximately a month ago, I posted about a discussion I started in the Contributors forum, to gather ideas criteria for an improved Knowledge Base article editor. There is still time to post your thoughts and feedback about what problems you … Continue reading
Posted in Contributor News, General
4 Comments
