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Category Archives: Localization
How our wiki is different
To say that the SUMO knowledge base is just a wiki really doesn’t do it justice. While it’s very easy to start contributing to the knowledge base and simply assume that it works just like many other wikis (e.g. Wikipedia), … Continue reading
Posted in Contributor News, Localization
2 Comments
Permission levels on SUMO
One issue that sometimes confuses Knowledge Base contributors is knowing what levels of permission each user group on SUMO has. For instance, someone may be able to edit one category or articles, but not another. We now have documented it … Continue reading
Posted in Contributor News, Localization
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Firefox Manual’s (not so) distant Italian relative
A few days ago, the SUMO community got together to polish the Firefox 3 Manual created by the amazing FLOSS Manuals community and make it ready for publishing. It was a very successful effort and we now have a manual … Continue reading
Posted in General, Localization
Tagged floss manuals, manual, mozilla, mozilla italia, sumo, support
1 Comment
Continuing to listen to Localizer feedback
We have been meeting individually with active Support localizers to get their feedback and look at ways we can improve SUMO for them. In the latest update to SUMO, we were able to implement many website software changes that addressed … Continue reading
Posted in Discussions, Localization
4 Comments
Help test localizing SUMO modules
On the Firefox Support start pages[1][2], there are blocks of text on the sidebar labeled “Improve the Knowledge Base” and “Thunderbird”. Those are referred to as “modules”, and until now those blocks have not been localizable. We are in the … Continue reading
Posted in Development, Localization
4 Comments
Email notifications for edits waiting for review
One feature that support localizers have been wanting for a long time is email notification when an article edit is waiting for review. We now have it! Here’s how to set it up: Log in to support.mozilla.com, and click on … Continue reading
Posted in Contributor News, Localization
2 Comments
Localizing the Support Funnel
In previous months, David has blogged about the Support Funnel. In short, users are directed to the Knowledge Base to get answers to their questions, and if their questions are not answered in the Knowledge Base, they are directed to … Continue reading
Posted in Contributor News, Localization
1 Comment
SUMO Localization Dashboard
One of the main priorities for SUMO in 2009 is to make localization simpler. More specifically, part 5 of the Vision for SUMO includes ideas about a clear locale overview, which is something that a lot of localizers we’ve been … Continue reading
Posted in Localization
2 Comments
Splitting the Options window article – we’re almost there
One of the change we are making the knowledge base for Firefox 3.1 is taking the large Options window article and splitting it up into several articles (one article per panel). There are some complications in doing this; and I … Continue reading
Posted in Contributor News, Localization
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Options window split progress
Last week, I blogged about our plan to split the Options window article, and that we need Firefox Support locale leaders to translate a text file for us. Thank you to Pavel Cvrček (Czech), Cláudio Esperança (Iberian Portuguese), marsf (Japanese), … Continue reading
Posted in Contributor News, Localization
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