Category Archives: Contributor News

Community newsletter message, e.g. announcements about technical or content updates relevant to our contributors.

Help us test private messaging and group dashboards today

Posted on July 7, 2011 by Kadir Topal

Hey everyone, This is a quick reminder about our test day for private messaging and group dashboards today, Friday, July 8th, from 3pm to 12pm UTC. We want to test the recently finished implementation of private messaging and the groups dashboards … Continue reading →

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SUMO is adding new features: group dashboards and private messaging

Posted on June 30, 2011 by Kadir Topal

Hello everyone, Starting today we will be beta testing the new groups and private messaging features of Kitsune. We want to start with a small number of people for now, so we are going to cap this at about ten. … Continue reading →

Posted in Announcements, Contributor News, Development, Forums, General, Knowledge Base, Localization | 1 Comment

Localization for Firefox 5 and beyond on SUMO

Posted on June 10, 2011 by Kadir Topal

If you are a SUMO localizer now is a good time to prepare for the upcoming Firefox 5 release. Firefox 5 will be released on June 21, which is less than 2 weeks away and our articles are now ready … Continue reading →

Posted in Announcements, Contributor News, General, Knowledge Base, Uncategorized | 3 Comments

Help 7 Million new Firefox 4 users now!

Posted on March 23, 2011 by Kadir Topal

Join us for today’s Support Firefox Day and help our new users have a great first experience with Firefox 4! Yesterday we released Firefox 4 to an excited world wide audience and got over 7 Million downloads in the first … Continue reading →

Posted in Announcements, Contributor News, Forums, Live Chat | 2 Comments

SUMO in Ljubljana

Posted on December 9, 2010 by Kadir Topal

The beautiful city of Ljubljana, shortened to Lublana by its natives (I wonder why), the capital of Slovenia, was the host to the second Balkans Meeting this year. I had the chance to represent the SUMO team this time, and … Continue reading →

Posted in Contributor News, General, Knowledge Base, Localization, Meetings, Uncategorized | 4 Comments

The new SUMO is here, let’s put it to the test

Posted on December 1, 2010 by Kadir Topal

We started working on our new SUMO Knowledge Base back in March and now, 9 months later, it’s finally here! We released our new KB to the public last night and it’s working great. Go check it out: http://support.mozilla.com. And … Continue reading →

Posted in Announcements, Contributor News, General, Knowledge Base, Localization | 5 Comments

What’s new in Kitsune

Posted on November 11, 2010 by Kadir Topal

In my last post I wrote about the process of creating our new Knowledge Base but that did not answer the question of how the new KB will improve the experience for users and contributors. There are so many exciting … Continue reading →

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Change is good

Posted on June 17, 2010 by Kadir Topal

Today we are rewriting our top 5 articles to make them more helpful. SUMO has 5 million visitors every week. That’s a lot of people who hopefully are happy Firefox users again after leaving our site. And while we have … Continue reading →

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Check out mockups for the new Support Forums

Posted on May 11, 2010 by Cheng Wang

The rewrite of the Firefox Support Forums is well underway. Chris Howse, UX designer for the Mozilla websites, has been working over the last couple weeks on making high-fidelity mockups to give us a taste of how the new forums … Continue reading →

Posted in Contributor News, Development, General | 1 Comment

Knowledge Base Audit

Posted on April 8, 2010 by Verdi

This is an exciting time to be joining the SUMO team because we’re in the process of writing a whole new platform. As the new Support Content Manager, one of my first priorities will be working with Chris, Kadir and … Continue reading →

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