This is weekly Mozilla project meeting for January 9, 2012. These are great for keeping up with the cool stuff happening all over the project. Here are the meeting notes.
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Mozilla Project Meeting – Jan 9
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Kuala Lumpur
David and I went to Mozcamp Asia in Kuala Lumpur back in November. It was fantastic and afterwards we got to spend a day seeing some of the sights. These are few moments from the trip, including a failed attempt at creating a special What’s Up With SUMO introduction.
SUMO Day, Wednesday, December 21st
This Wednesday is SUMO Day! A special day when we all take some extra time to help answer support questions in the Firefox help forum.
It is the last SUMO Day of the 2011 calendar year, let’s make it great! I will help moderate the support forum from 9am to 5pm PDT to encourage new forum helpers with answering support questions. I’ll be available on the #sumo IRC channel, michelleluna, or by private message to myself using the SUMO web site.
Just create an account and then take some time on Wednesday to help with unanswered questions. Additional tips for getting started are on the etherpad. Our goal is to answer 200 additional questions throughout the day as this is the average number of questions each day that go unanswered. Firefox users need your help!
It is a very rewarding contribution that will instantly put you in touch with Firefox users and those who upgraded to Firefox 9 this week! And you’ll feel good afterward. Put it on your calendar and contribute your expertise.
Posted in Contributor News
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Goodbye to the Sync add-on
Today we are announcing the end of official support for the Firefox Sync add-on, focusing resources on improving and supporting the Sync experience for those users in the latest versions of Firefox. This means that the add-on will not be available at addons.mozilla.org and the only way to get Firefox Sync features will be to upgrade to the latest version of Firefox where they are built into the browser.
A lot has happened since Mozilla launched Weave back in 2007: 
We launched Weave as an add-on, rebranded it as Firefox Sync, moved Firefox to Rapid Release and eventually integrated Firefox Sync into the browser. Our goal has always been to offer the best service so you can seamlessly share your Firefox experience across devices
Since the launch of Firefox 4, the browser comes bundled with all the goodness of Firefox Sync. Because of the continued support for Firefox 3.6, we have continued to support the add-on. This causes a great deal of engineering & testing headaches between the add-on and the integrated Sync. We also see a lot of users unhappiness since the add-on does not support some of the newer, highly desired, features we’ve added to Sync.
Keep in mind the add-on will still be usable for now, but we will not guarantee its reliability in the following months and foreseeable future. We ask everyone still using the Sync add-on to move to newer versions of Firefox to enjoy the best online and Sync experience.
– mconnor & ibai, on behalf of the Services and SUMO teams
Posted in Announcements
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SUMO is down
Because of network issues, a number of Mozilla web properties are down, including support.mozilla.com. Our IT and networking teams are working around the clock to try to restore service. We’re sorry for the inconvenience.
If you want to hang out with your SUMO friends, IRC is still up: connect your IRC client to: irc.mozilla.com and join channel #sumo.
Thanks for your patience.
Update: We seem to be back up and running. You can check the status of SUMO on our status page
Posted in Contributor News
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SUMO Day December 1st
Thursday is SUMO Day!
We had a great group of heroes answering questions on our last SUMO Day, so a big Thank You to all of the following contributors who made our last SUMO Day so awesome:
- ChrisBell
- kirchiri
- memcda02
- AliceWyman
- silkphoenix
- xr417
- jack013
- dmcritchie
- Swarnava
- nov2011
- ioana.chiorean
- Kierenblade
- Kosh
- Ketonom
- ideato
- knorretje
- aspock
- kbrosnan
- SafeBrowser
- Ibai
- ajgodinho
- John99
- the-edmeister
- cor-el
- rbillings
So, this Thursday, as always, I will help moderate the support forum from 9am to 5pm PDT to encourage new forum helpers with answering support questions. I’ll be available on the #sumo IRC channel, michelleluna, or by private message to myself using the SUMO web site.
Just create an account and then take some time on Thursday to help with unanswered questions. Tips for getting started are on the etherpad. Our goal is to answer 200 additional questions throughout the day as this is the average number of questions each day that go unanswered. We need your help!
It is a very rewarding contribution that will instantly put you in touch with Firefox users! Even just 30 minutes of your time would help us immensely! And you’ll feel good afterward. Put it on your calendar and contribute your expertise.
What’s Up With SUMO – Nov. 23
Download video: MP4 format | WebM format
Big things this week
Participation Wanted!
- Participate in the weekly SUMO meeting – next one is Monday at 9am PST..
- Add comments or questions to the roundtable section
- Call in during the meeting – you don’t have to talk, you can ask questions in #sumo if you want.
Next SUMO release
Matt Brubeck on answering support questions
Download video: MP4 format | WebM format
Bottom line – answering support questions is good for you! Get a SUMO account and then get started. Also, check out this video which shows you how to filter support questions by tag.
What’s Up With SUMO – Nov. 11
Download video: MP4 format | WebM format
Big things this week
- Tag filtering in the support forum!
- Mozcamp Europe
- Draft of article review guidelines
- Notes from the last SUMO meeting
Help Wanted!
- We just released the latest Firefox and we need help answering questions in the support forum.
